![]() – helping to achieve our ultimate goal of showing that we’re there when you need us™.įor more information about our Customer Support, visit our website. Lean more about the recent changes to our IVR customer service phone system.īy making these ongoing enhancements, our Customer Support team is able toįield more than 50,000 calls per month with a 30-second average speed of answer Quest Diagnostics Hartford, CT 06106 (South Green area) Estimated 64.5K - 81. Quick, clear paths to the answers you seek, we have recently updated the IVR Customer service when you need itįor times when our customers prefer to speak with a representative, weĭesigned an Interactive Voice Response (IVR) system that providesĮasy-to-understand options for all inbound callers to our customer support line What can you expect at a drug test collection? This helpful resource will help. Online rather than over the phone, we’re better positioned to meet their unique Quest Diagnostics is open Mon, Tue, Wed, Thu, Fri. I brought this to Suzannes attention twice before finally leaving without getting the services I had come for. ByĬreating self-service options for customers who prefer to interact with us I work in this office building so the LOCATION is convenient but the customer service is SLOOOOOW. Obtaining statuses for drug tests, locating a nearby collection site, ordering We recently launched a new Customer Support webpage thatįeatures resources for some of our most common customer requests – like By being trained on several different areas in drug testing, our team is more knowledgeable and better positioned to address a broad array of questions. Our service experts do not work from scripts, but instead take the time to understand the specific need and how to best address it. 50 miles Looking for a facility or operation that is not a lab testing location US Facilities & Operations International Facilities & Operations Our focus on your safety Our safety precautions help ensure your confidence and comfort while visiting our Patient Service Centers to get the testing you need, today and every day. CT), five days a week (Monday through Friday), and is staffed with more than 25 representatives at any given moment to ensure a rapid response time for customer inquiries. Our Customer Support Center is available twelve hours a day (7 a.m. You can also complete the form below and someone from our team will be in contact. Improving the customer experience is the top priority of our customer support team. For further information please call 1.877.933.9261 (7:30 a.m.
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